Coronavirus Update

Open from 16th June

CLICK & COLLECT:
Tues & Wed 12-3pm (or by appointment 8am-8pm Tues to Fri)
SHOP OPENING HOURS:
Thurs to Sun 11-4pm
CLICK & COLLECT - FROM 16TH JUNE

From Tuesday 16th June, you will be able to collect your online order at the shop for free. The shop won't be open to the public during the dedicated C&C hours.

Just choose the C&C option at checkout, and your order will be ready to pick up from 12pm the following day.

You can also collect your order throughout our general opening hours, however please don't enter the shop if there is already another customer inside.

When you arrive at the shop, please provide us with your surname and order number from the door, and we'll place your package on the collection table (to allow us to maintain a safe distance).

CLICK & COLLECT - By appointment

You can collect your order at any time to suit you between 8am and 8pm Tuesday to Friday. Just select C&C and leave your preferred time and day in the comments section at checkout. We'll email you to confirm your preference has been accepted (we'll leave your order ready to collect at a safe distance on the collection table).

SHOP Open FROM 18TH JUNE

Our shop will be open to the public from 11am on Thursday 18th June. Our general opening hours will be Thursday to Sunday 11am to 4pm.

We've installed a number of measures to keep us all safe. 

  • One customer inside at a time policy (or max 3 from the same household)

  • A large perspex screen has been installed at the checkout.

  • Contactless card machine placed at your side of the screen (and wiped with disinfectant regularly).

  • Removal of testers and demo products (sorry!)

  • Hand-washing between customers and regular sanitising of checkout, entrance area, doors and shelves.

How we're keeping our customers safe

one customer at a time

Screen at checkout

Contactless payment

regular sanitising

Online delivery orders

We're doing everything possible to ensure we can keep delivering to our customers. We've had to make a couple of changes to our delivery service so that we can cope with the increased demand.

LOCAL DELIVERIES

We're hand delivering to our local customers. This means we can help reduce the impact on the postal services, and get our products out to local customers much quicker (usually within 2 days).

If you qualify for a local delivery, we'll include extra products or samples into your order to compensate for the delivery charge.

SAFETY

Our products are all handmade under strict manufacturing regulations (Good Manufacturing Practice) which demands a high level of hygiene. Loose products (bath bombs, soaps, scrubs) are wrapped in protective paper and only handled by our team (while taking extra precautions, including wearing gloves and regularly cleaning hands).

DISPATCH TIMES

We're still trying to dispatch all parcels the same day, however because the Post Offices and couriers are running a reduced service, please allow 2 working days for orders to be dispatched.

PRODUCTS

Some of our suppliers are running low on certain ingredients, so you may notice changes to our ranges over the coming weeks. Most of our products should continue to be restocked regularly, however this may change in future.

POSTAL DELIVERIES

Understandably, the postal services have been inundated with parcels in recent weeks. Some of our customers have already reported delays of a week or more. Please allow 7 working days from receiving your dispatch notification before contacting us about missing deliveries.

Our standard delivery service is a 2nd class parcel, however if you'd like a tracked service, please select this option at checkout.

We'd like to say a huge thanks to our customers for supporting us through these difficult times, and keeping our business going

Stay safe, and we hope to see you in the shop soon

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Handmade Natural Skincare
100% Natural Skincare
Cruelty Free Skincare
Vegan Friendly Skincare and Bath Products
Plastic Free Bath and Skincare
Mild Ingredients no synthetic nasties

Fresh Naturals

19 Eastborough

Scarborough

YO11 1NG

© 2020 Fresh Naturals

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