We're still dispatching orders every day, and regularly delivering to our local customers.
Opening on 12th april (fingers crossed!)
CLICK & COLLECT STILL AVAILABLE IN THE MEANTIME
SHOP OPENING HOURS:
To be confirmed
CLICK & COLLECT
Order online and collect in store at a time to suit you. Orders are usually ready to collect 24-48 hours after purchase.
Our C&C service is available Mon-Sat 9am-6pm. Just email us to let us know your preferred collection day/time, or leave a note in the comments box at checkout.
When you arrive at the shop, please provide us with your surname from the door, and we'll place your package on the collection table (to allow us to maintain a safe distance).
The door will be closed, so please knock to let us know you're here.
We hope we'll be able to open the shop again after April 12th. We'll update our opening hours here when we know more.
KEEPING YOU SAFE IN STORE
We've installed a number of measures to keep us all safe in the shop (when we're allowed to open).
One customer inside at a time policy (or max 3 from the same household)
A large perspex screen has been installed at the checkout.
Contactless card machine placed at your side of the screen (and wiped with disinfectant regularly).
Removal of testers and demo products (sorry!)
Hand-washing between customers and regular sanitising of checkout, entrance area, doors and shelves.
How we're keeping our customers safe
one customer at a time
Screen at checkout
Online delivery orders
We're doing everything possible to ensure we can keep delivering to our customers. We've had to make a couple of changes to our delivery service so that we can cope with the increased demand.
We're hand delivering to our local customers. This means we can help reduce the impact on the postal services, and get our products out to local customers much quicker (usually within 2 days).
If you qualify for a local delivery, we'll include extra products or samples into your order to compensate for the delivery charge.
Our products are all handmade under strict manufacturing regulations (Good Manufacturing Practice) which demands a high level of hygiene. Loose products (bath bombs, soaps, scrubs) are wrapped in protective paper and only handled by our team (while taking extra precautions, including wearing gloves and regularly cleaning hands).
We're still trying to dispatch all parcels the same day, however because the Post Offices and couriers are running a reduced service, please allow 2 working days for orders to be dispatched.
Some of our suppliers are running low on certain ingredients, so you may notice changes to our ranges over the coming weeks. Most of our products should continue to be restocked regularly, however this may change in future.
Understandably, the postal services have been inundated with parcels in recent weeks. Some of our customers have already reported delays of a week or more. Please allow 7 working days from receiving your dispatch notification before contacting us about missing deliveries.
Our standard delivery service is a 2nd class parcel, however if you'd like a tracked service, please select this option at checkout.