We're doing everything possible to ensure we can keep delivering to our customers. We've had to make a couple of changes to our delivery service so that we can cope with the increased demand.
We're hand delivering to our local customers. This means we can help reduce the impact on the postal services, and get our products out to local customers much quicker (usually within 2 days).
If you qualify for a local delivery, we'll include extra products or samples into your order to compensate for the delivery charge.
Our products are all handmade under strict manufacturing regulations (Good Manufacturing Practice) which demands a high level of hygiene. Loose products (bath bombs, soaps, scrubs) are wrapped in protective paper and only handled by our team (while taking extra precautions, including wearing gloves and regularly cleaning hands).
We're still trying to dispatch all parcels the same day, however because the Post Offices and couriers are running a reduced service, please allow 2 working days for orders to be dispatched.
Some of our suppliers are running low on certain ingredients, so you may notice changes to our ranges over the coming weeks. Most of our products should continue to be restocked regularly, however this may change in future.
Understandably, the postal services have been inundated with parcels in recent weeks. Some of our customers have already reported delays of a week or more. Please allow 7 working days from receiving your dispatch notification before contacting us about missing deliveries.
Our standard delivery service is a 2nd class parcel, however if you'd like a tracked service, please select this option at checkout.