Frequently asked questions
Is everything 100% natural?
We're a huge fan of completely natural products, and try source as many 100% natural products as possible. However, some of our products do contain mild synthetics - for example mild foaming agents in our liquid shampoos, and emulsifyers in our face masks. All 100% Natural products are clearly marked on each product page, along with a full list of ingredients on every product page.
Is everything Cruelty Free?
What's your Vegan Friendly Policy?
99% of our products are Vegan Friendly. We prefer to stock completely plant-based products, and some products have been certified Vegan by either the Vegan Society or Vegetarian Society. Some of our suppliers are working towards certification, while others (mainly smaller independents) have no intention of getting their products certified, due to the high costs involved, and (in their opinion) sometimes political nature of these organisations.
What's your policy on Palm Oil?
Although we prefer to stock products that are completely Palm Oil Free, we do have a few. products that contain Responsibly Sourced Palm Oil (RSPO). Where a product contains Palm Oil, it will be included in the ingredients section.
Ingredients you'll never find in any of our products
Although some of our products are not 100% natural, we only ever stock products made using mild and completely safe synthetics. We check all ingredients against the EWG's Skin Deep database, and if any warnings are associated with a particular ingredient, we will not sell that product.
What's your plastic free policy?
For full details on what we're doing to eliminate single use plastics in our business (and how we're supporting local organisations), see our Plastic Free section by clicking here.
Our products and Cosmetic Regulations
All products have been completely certified as safe, and adhere to current EU and UK cosmetics regulations. Our suppliers hold safety data sheets for everything they make, and register everything on the CPNP.